Complete the form to notify HSBC of an ATM transaction error. Customers may use this form to notify HSBC of transaction errors made at an HSBC ATM, errors made at another financial institution's ATM or other ATM providers.

We must hear from you no later than 60 days after we send the first statement on which the problem or error occurred.

If the form does not successfully submit, call or write to us. Address and phone listing.

What happens next?

  • We will do our best to quickly resolve your inquiry.
  • We will tell you the results of our investigation within 10 business days after we hear from you and we will correct any error promptly
  • If we need more time, we may take up to 45 calendar days to investigate your claim or question. If that happens, we will re-credit your account within 10 business days for amount you think that is in error; so that you will have the use of the money during the time it takes us to complete our investigation.
  • If a notice of error involves an Electronic Funds Transfer (EFT) transaction that occurred within 30 days after the first deposit to the account was made, the time period for action listed above will be 20 business days in place of 10 business days.
  • If a notice of error involves an EFT transaction that was not initiated in any state, territory or possession of the United States, the District of Columbia, the Commonwealth of Puerto Rico, or any of their political subdivisions, that resulted from a point of sale debit card transaction, or that occurred within 30 days after the first deposit to the account was made, the time period for investigation listed above will be 90 calendar days in place of 45 calendar days.
  • If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
  • For more information, review the Electronic Banking Services Information Statement, which summarizes your rights and responsibilities.

Submit a claim for an ATM transaction error

This form maybe used by HSBC customers to submit a claim for an ATM transaction error. If you are not HSBC customer, please notify you brank regarding the transaction.

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If you believe your card, PIN, or TAC has been lost or stolen:

Call

Within the U.S.
800-462-1874 (Toll Free)

In Buffalo
841-4880

Outside the U.S.
716-841-4880 (Collect)

Or write

HSBC
P.O.Box 1257
Buffalo.
New York
14240

For all ATM transaction inquiries, please send us secure message using BankMail located in the left hand navigation menu of the View Account Summary page or select Live Chat to chat with one of our agents.

Where to find your ATM ID 

ATM Location

Where to find your HSBC Sequence Number